In light of the social networks in Vietnam getting busy, I caught up with Thanh Le, a Brigham Young University graduate and the CEO and co-founder of faceViet, and had an interesting conversation about faceViet’s business and its upcoming launch. faceViet, a Vietnamese model of Facebook, is preparing for the official beta launch on November 20, 2007. Here’s the conversation:
Khoa Pham: First off, I was just curious how the team got together and how the idea of starting this project kicked off.
Thanh Le: We are all old friends who knew each other very well before. I am running the overall business, Hue takes care of the finance and accounting, while Tung and Lan focus on business development and strategic marketing. [Note: All co-founders of faceViet were born and raised in Vietnam and then went to study abroad.]
The idea started about one year ago. When we took a deep look at the Vietnamese web 2.0 market, there was no pure social networking player. As we thought of building something to connect everyone together, Myspace came first to our mind. However, we figured out Myspace model might not fare well in Vietnam due to its complexity and over-creative structure. Just too many things in one place. Yobanbe was still very small but has potential. Y! is basically for everybody. Apparently, none targeted a huge market: the high school and college students. For this audience, we think Facebook is a good model. We then started hiring coders in different countries to develop what we think Facebook should work. It was a lot of guessing and testing. As Yahoo 360! is coming to a close and Yahoo Mash! is nowhere close to finish, we’ve decided to roll off what we have so far for beta testing.
Khoa Pham: Do you think Yahoo 360 just happened to be there? I mean, it seems like they didn’t even do any marketing at all.
Thanh Le: Oh no, I think Yahoo! is huge. Almost everybody in Vietnam has a Y! id, which is why it is so easy to integrated into any kind of applications that they have. Let me make it clear. First, we are not trying to compete with Y!. Even though we have ambition, we strive to be realistic and focused. We are aiming specifically at high school and college students and building a network based on that audience. If you go to faceViet.com, check out the networks. After this month, everybody when they sign up, will have the option to join one network based on their schools or locations.
Khoa Pham: I’m not sure if you agree but I personally think Yahoo 360 is more of a blogging service than a social networking service, and faceViet capitalizes on the latter right? Just like Facebook doesn’t compete head on with WordPress or Blogger.
Thanh Le: That’s right, but we also know that Y! is moving to social networking with Mash, which has potential to be the biggest player in Vietnam. So we wanted to act quickly and capture that market [high school and college students] first.
Khoa Pham: Now, we all know Facebook started off from college email addresses and existing college networks. How do you plan to tackle this in Vietnam?
Thanh Le: Our initial target audience will be: Vietnamese students studying abroad, high schools and colleges in Hanoi and Ho Chi Minh City. Most of the big colleges in HN and TPHCM, they have their own .edu email address but the students rarely use them. So we worked the way around by giving them the option of choosing their network when they sign up. But if they want to use their emails, that works too. That’s a very simple module that we can activate anytime. As with the overseas Vietnamese students, we tackle them by word of mouths. So far, we have identified a number of key Vietnamese student networks in the US and the UK. But again, it depends largely on “viral effect” – one person sign up, love it and spread it to others. We have great faith in our product and are working hard to constantly improve the system. So yes, we plan to use a combination of word-of-mouth and traditional outreach strategies.
Khoa Pham: So that’s the user acquisition strategy. As you would agree with me, authenticity used to be important for Facebook during the first days. How does authenticity play in faceViet’s overall strategy?
Thanh Le: Same question everybody asked me. While we are developing faceViet based on Facebook structure, faceViet is tailor made to our Vietnamese users. There is no Facebook in Vietnam, and most of Vietnamese students never used Facebook before, so authenticity wouldn’t be an issue.
Khoa Pham: You mentioned that the primary target audience will be college and high school students abroad, as well as in Hanoi and Ho Chi Minh City, at least for now. How do you plan to attract each segment?
Thanh Le: We are working with a few savvy, well-connected students at a big school in the US to find ways to get the words out to other users. In Hanoi, we will tackle schools such as: Hanoi Amsterdam, Chuyen Ngoai Ngu, Tran Phu etc.. and other big high schools. For colleges, we focus on ĐH Bach Khoa, Kinh Te and Tong Hop, again big schools. Same strategy with Ho Chi Minh City. Of course the implementation is more complex, but that’s the basic grasp.
Khoa Pham: It seems like you focus on the top, big schools first.
Thanh Le: We believe that once all the big schools get hooked, others follow suit in a kind of snowball effect.
Khoa Pham: Just briefly, how is the infrastructure built?
Thanh Le: Mainly Php and MySql. We also had to build it piece by piece because it would be too risky to outsource everything into one place. Different places built some specific components, and then our major coders in San Francisco and Vietnam put and test everything together.
Khoa Pham: How is it like working remotely?
Thanh Le: It is tough to coordinate work and maintain communication in three or four different time zones. No less challenging is the cultural differences. We are fortunate to have two experienced project managers in Vietnam and in San Francisco.
Khoa Pham: I assume the outsourcing part was just at the beginning. Otherwise, it can be concern for ongoing development.
Thanh Le: Yeah, it is moving in house now, no more outsourcing. When it comes to the final stage, outsourcing is too risky.
Khoa Pham: This process reminds me of Digg.
Thanh Le: Yeah, we did research on the outsourcing issue. As a matter of fact, two of the co-founders did a lot outsourcing for their previous ventures.
Khoa Pham: Just one last question, and also a feedback, about the product. As I tried to play around with faceViet, I realized it can be a bit overwhelming for first-time users.
Thanh Le: Yes, I realized that from my beta users’ feedback. Thanks for the confirmation. I agree that the learning curve might be steep. As of we are speaking right now, instructions are being put online for new users.
Our current statistic is that, 7 out of 10 people who create faceViet account would spend around 7 minutes to complete one profile, with learning curve taken into consideration. Now when new users sign up, we have one default profile, Hue, to be everybody’s friend and help them with any question.
Khoa Pham: Besides online instructions, one helpful way is to email users like once every three days or so to educate them on important features. For example: “How can faceViet help you announce events?”
Thanh Le: A very good suggestion. Thanks, I will pass that on to the development team.
Khoa Pham: Who are the direct/indirect competitors of faceViet?
Thanh Le: I would say everybody else. Yobanbe has the teenagers. Cyvee built a good Linkedin. Mash! is gaining tons of users every day – it’s Yahoo, after all. I will not drop any names off the table but we are ready for a fair fight. What sets us apart is our solid focus on the high school and college student networks.
Khoa Pham: Here’s the fun part. What can you say about your business model?
Thanh Le: We will try out a couple of options. Our primary source of income will come from the homepage where you see all the news feeds. Companies will have the option to create their own story-like ads, and we will show it on user’s news feed. When they check what their friends are up to, they will also look at the ads. Many people are still using traditional ads like banners and pictures, which I think are not very effective. I believe there’s more efficiency we can bring to the advertising space.
Khoa Pham: Can you elaborate a bit on that?
Thanh Le: The ads will be created as a short story, so it looks like an actual feed. Most importantly, the ads selection and allocation will base on what information users have on their profile. For example, you put ‘Lam Truong’ in your Music section, then you might likely see a story ad related to Lam Truong-related stuffs – new CDs, concerts, etc. All ads are relevant and helpful.
Khoa Pham: I really like the concept.
Thanh Le: I’m glad that you do. Besides simple advertising model — selling banner and text ads, faceViet also permits sponsored groups in which a marketer can build communities within the site. faceViet have power beyond ad revenue to act as a customer relationship management (CRM) tool for companies selling products or services. There’s a lot of focus on advertising and banner ads and the amount of traffic. But it’s important to look beyond traditional forms of web adverting to see the real potential — which is leveraging the connectivity of the sites and using them to form communities around products, media or services to really be in contact with your users.
Khoa Pham: Just to clarify, besides the ads on news feed, will there be banner ads at all?
Thanh Le: Yes, BUT only if they are relevant. For example, companies can put ads based on our network selection. If FPT wants to recruit a lot of computer science students, we will broadcast FPT banner to DH Bach Khoa and DH Khoa hoc Tu nhien networks. Be it a banner ads or a story ads, the algorithm strives to make it as relevant and helpful as possible.
Khoa Pham: One last question, how is the business financed right now and what’s your financing plan?
Thanh Le: I can tell you that faceViet is a self-funded start-up with no debt. We may seek additional money to prepare for all-out coming.
November 10, 2007 at 3:16 pm
[...] You can read the rest of this blog post by going to the original source, here [...]
November 10, 2007 at 4:33 pm
[...] http://khoapham.wordpress.com/2007/11/10/interview-with-faceviets-ceo/ [...]
November 10, 2007 at 8:14 pm
[...] khoapham put an intriguing blog post on Interview with faceVietâs CEO.Here’s a quick excerpt:Khoa Pham: One last question, how is the business financed right now and what’s your financing plan? Mike Le: I can tell you that faceViet is a self-funded start-up with no debt. We may seek additional money to prepare for all-out … [...]
November 11, 2007 at 4:39 am
Beside Cyvee- a model of LinkedIn, another model of American social networking is going to launch in VN. From my point of view, if everything is on track, the profitability of those sites is likely to boom around 4 more years in case they can handle the differences between Vietnamese custom and American custom.
Thanks a lot for your article, anh Khoa.
Best wishes!
November 12, 2007 at 2:41 am
Thanks for great post.
My first impression, faceViet is too much a “red” Facebook (frankly, somewhat disappointed.)
However, it’s a good application. Main issue, like Roy stated, is the differences between Vietnamese and American user’s behavior. While American user finds for relationships, Vietnamese counterpart seems more conservative.
Good luck to faceViet anyway!
November 12, 2007 at 6:29 am
I think what they did for faceViet is quite impressive, taking into consideration that they probably don’t have as many programmers to used and money to spend as facebook. I would give them a big kudos for what they are trying to put together.
HQ said ” My first impression, faceViet is too much a “red” Facebook (frankly, somewhat disappointed.) ”
Same concept, clip.vn is just like youtube, cyvee is just like linkedin, and timnhanh is trying too hard to be yahoo.
I don’t really see what so disappointed about those in general and in faceviet.
November 12, 2007 at 7:40 am
Probably, I expected something to differentiate it from Facebook: at least some differences in UI (except theme). Is it too much or did I miss something?
November 12, 2007 at 9:07 am
I agree with Hong Quang, maybe it should have something that creates a “Vietnamese feeling”. Don’t get me wrong, Khoa Pham put together a very thoughtful interview and I think FV is a pretty website. Is this just me or it is still missing something?
November 12, 2007 at 12:01 pm
Thanks Khoa for putting up a very good interview. It is nice to see that more and more cool product from Usa will be imported to vietnam. It is true faceViet is still missing something but I have to say kudos to the team of faceViet. They have created a decent product. It is in beta phase so I guess I can pass by some of the small error.
Anyways, keep it up. The site got potential. I will keep an eyes on this thread and see how they will do in the next few months.
November 12, 2007 at 9:18 pm
Would somebody give me an answer for this: why do we need another dating-like website? I never used facebook before and feel no need to use it. And if I want to keep in touch with my friends, hello…. that’s why you have emails.s.s . Waste of time.
November 13, 2007 at 1:38 am
Heh, Ha I think you are misunderstand something. faceViet is not a dating like site. It is a social networking site.
Btw, with email, it is very limited while in faceViet you can keep in touch with multiple friends.
Check it for yourself and then you can comment on the site.
To faceViet team: you guys should try to improve the registration steps
November 13, 2007 at 1:47 am
Well, I am doing a research project for my 1st internet marketing class, so I am new to all this 2.0 , 2.5 stuffs. However, common sense speaking, I got the idea from the long…long interview that faceviet is trying to get the highschool and college students while others are getting everybody else. That’s cool but, how many highschool and college students are there in Vietnam? All other websites are huge because they have so many users, aren’t they? The whole point is if you only serve that limited amount of users, you will never get big. Again, common sense speaking.
November 13, 2007 at 2:26 am
@Ha: Can you tell us why you think high school and college students in Vietnam are a small market?
November 13, 2007 at 6:33 am
http://www.faceviet.com/aboutus_disp.php
>>
The “status” feature allows users to inform their friends and the faceViet community of their current whereabouts and actions. faceViet prompts the status update with “(User name) is…” and FACEBOOK users fill in the rest. Status updates are noted in the “Recently updated” section of a users’ friend list.
>>
They even forgot to take out the word “Facebook”? Ha ha…looks like the copy-and-paste effort runs wide but shallow. Also, the PHP code structure is so lousy – in addition to the “international project managers in three different time zones”, they must have hired some 2nd-rate programmers.
November 13, 2007 at 7:14 am
Hi, everybody. It feels like a big crowd in here already. Overall, to be a nice guy, I think faceViet is a good idea and it has to start somewhere. On the other side, I looked at their php coding and did some security analysis, improvement is urgently needed. I sincerely would offer my helps for faceViet if they are looking for another hand.
One of a few Viet websites in the same category such as cyvee, if you think about cyvee now and vnspoke before, it is a huge different. They changed their UI, design, coding structures and even their own name in order to adapt to the market. faceviet has a long way to go but I think they have potential in them. By the way, they have very interesting blog. Thanks Pho for pointing me out to their info.
http://www.faceviet.com/blog/
November 13, 2007 at 7:07 pm
To Khoa: I am wrong, it is not a very small market. I need to look around before I posted something. I actually signed up for an account in fv today and it is quite impressive.
Thanks for putting up all the good information. My next sign-up will be cyvee. Please keep up the good work and post more blogs for this 2.0 thing in Vietnam. Cheers*v*
November 15, 2007 at 4:55 am
Thanks Khoa for a brilliant post. FaceViet was very smart in selecting its signature color, though many Vietnamese might not like it much. FV has a long way to go as many big guys are busy preparing their own Facebook clones.
I agree with Quang and Alex that this FB clone has something missing, that’s my gut feeling without a clear logic yet. I checked with some Vietnamese students yesterday to see if I’m wrong but they have the same opinions like me.
FV might change a lot of features in the coming time like CyVee, but I think adapting LinkedIn and Facebook in Vietnam are two world apart stories.
Pho did great comments to FV team, maybe they have to thank you a lot.
November 15, 2007 at 10:01 pm
Thanks Khoa for an interesting interview. To be honest, I thought this is a FB version in Vietnamese at the first place. After finishing the registration and playing around the site, I’m a bit disappointed. I must agree with some of the comments above that FV is really a FB clone with a lot of UI problems and security issues(I could view a user profile without login).
A lot of FV’s competitors (both local and foreign) have been mentioned by the founder but I was wondering why he never talked about Facebook which is now open to everyone (is it more dangerous for FV than any other ones?). The idea of a localized FB version in VN is great but if you want to be able to stand out from the crowd, you need to differentiate yourself with those competitors. That’s sustainability.
Again, FV team has a good idea and the company seems to have good connection with experts in the field since it’s started. I like to see how it takes user feedbacks into account. Will keep an eye on the site and good luck to the team.
November 17, 2007 at 7:57 am
Excuse me for my comment, but I don’t agree with Tran Nguyen about how FV compete with FB. I would say the most dangerous competitor right now for FV is Mash, not FB. And even Mash is really not a college social networking. I am really not sure. But FB is not going to be a direct competitor anytime soon. FB has South America, Europe and India, China to go through until it even bother to go to Vietnam.
I did register for FV a week ago and there wasn’t too many members. Thus, I was very skeptical when I look at the FV future, but it looks like their traffic is booming for the past week. According to Alexa, it is already catching up with cyvee. Maybe it is really something ha!
January 9, 2008 at 3:43 am
wait, what if it is too redundant of a network? does it infringe on any trademark of facebook? wouldn’t it be more beneficial for viet businesses to actually have their ads on the actual facebook? any talk to facebook people about this yet?
February 4, 2008 at 6:24 am
Previous poster brought up a good point? Isn’t there some sort of legal ramification for copying Facebook structure? Actually copyright doesn’t apply to “look and feel”, but the code shouldn’t be copied.
February 19, 2008 at 4:34 am
Interesting, I checked out FV yesterday and see a brand new UI !?!?!?
What happen to the facebook’s structure that we love? How come they change it so much that now it looks like Yahoo 360?
February 21, 2008 at 2:06 am
Well because they use some sort of of crappy software to run their previous FV.
I hope this new version is better because if it is the same like the last one, It will never be able to grow beyond couple of thousand people.
Another problem is that they don’t have a designer or something like that because all they do is modifying some default templates and sometimes they dont work correctly.
For Chau Nguyen,
I think you can totally be sued for copying the design and the structure. The code probably is original because I don’t think that facebook’s code is leaked on the net.
And not with the new design, it is even worse. You can now view anyone’s profile without registration.
March 21, 2008 at 6:13 pm
I am not sure about this, but let them be. Let’s see who can stand out of the crowd. Technology is cheap, if you don’t want to make it, spend some money to buy it. It’s the power to generate “good traffic” will make faceviet or whoever else win.
For now, I am sticking with my facebook, maybe consider faceviet after I receive at least ten invitation from my friends.
June 30, 2008 at 6:21 am
Most high schoolers & college students in VN are budget spenders. Advertisers know the numbers.
And FYI, FV started of with a script called Kootali from agriya.com
And now it’s SocialEngine.net with mods. I’m not sure about the “had to build it piece by piece” part that was mentioned.
Good luck to them, anyway.
October 30, 2008 at 6:15 pm
[...] Khoa Pham & Thanh Le, Interview with faceViet’s CEO [...]
November 19, 2008 at 1:43 pm
This script was created by a script called SocialEngine.
You can purchase it here for $250 at http://www.socialengine.net and it’s plugins like blog, album, videos, groups, events, music, polls and there are alot of third-party developers offering plugins like..
http://www.radcodes.com, http://www.openmods.net, http://www.socialenginemods.net, http://www.seplugins.com, http://www.socialplugins.net
They DID NOT build this website, it’s based on a software and they just changed some things and added some modifications.
February 15, 2009 at 5:54 am
does thanh le think everyone is stupid and technically illiterate? the application is not being built by piece by piece. how can you trust a guy that is just flat out lying.
March 2, 2009 at 6:52 am
Agree with Tung here! Sites like FaceViet can be “built” in a matter of minutes using clone scripts. So no need to lie about it!
You’re gonna hate me for saying this. But I don’t think the web 2.0 model will work out, ever.
Even Google is struggling to get some juice out of Facebook. So there’s not much hope for cloned sites like this.
March 31, 2009 at 7:18 am
That’s sad to hear that Faceviet.com closed their website but they somehow were in the wrong direction. I think it is impossible to reproduce the FB model in Vietnam because of cultural differences.
I hope that Coolviet.com won’t fall in the same category, but according to Alexa, CV is doing better, and much better than Cyvee.com and other Vietnamese social networks so I am crossing my fingers.